Contact information
This page states whom you are contacting when you write to us, and at which address depending on your request. It applies to the whole site, including from the checkout.
Whom you are contacting
The site olfaparfum.fr, operated under the trade name Olfazeta by Chogan, is published by Aroma Logistics Co, sole proprietorship (EI, French sole-trader status of "entrepreneur individuel") — place of business: 231 rue Saint-Honoré, 75001 Paris, France — SIREN 102 212 289, activity 47.91B (distance selling via specialised catalogue). "TVA non applicable, article 293 B du code général des impôts" (VAT not applicable, article 293 B of the French General Tax Code).
Writing to us
One single address: help@olfazeta.fr. It is the surest way to obtain a written and traceable reply; it is also where the conversations started with the site's online assistant end up, the assistant being available at any time at the bottom of every page.
You may write to us in the language of your choice; you will receive a reply in French or in English.
By post: Aroma Logistics Co (EI), 231 rue Saint-Honoré, 75001 Paris, France.
Telephone: +33 7 59 52 50 86.
Whom to contact, and for what
- Order and delivery — write to us, stating your order number. Parcels are shipped from our logistics centre in Barletta (Italy); delivery times and carriers are detailed in the shipping policy.
- Return and refund — you have 30 days to change your mind, including the 14 days of the statutory right of withdrawal. The steps to follow are set out in the return and refund policy.
- Personal data — your rights (access, rectification, erasure…) are exercised simply by e-mail. The details are set out in the privacy policy.
- Complaint — send it to us in writing at help@olfazeta.fr: we always seek to settle a dispute directly, and quickly. The contractual framework is set out in the terms and conditions of sale.
Last updated: 25/08/2026